GTMatrix operates extensively from Heathrow Airport. This guide should help students and parents who aren’t familiar with the layout and procedures.

General information

There are FOUR terminals – 2, 3, 4 and 5.

Terminals 2 and 3 are next to each other and walking between them is via a subway which takes 10 minutes.

Terminal 4 is the other side of the runways from 2 and 3 and is the most distant terminal. Drive time to Terminal 4 is 15 minutes. Transit to Terminals 2 and 3 is via London Underground (the tube), is free and takes up to 30 minutes.

Terminal 5 is at the end of the runways, close to the M25 motorway. Drive time to Terminals 2 and 3 or Terminal 4 is 10 minutes. Transit to Terminals 2 and 3 is via the Heathrow Express (Paddington train), is free and takes up to 40 minutes.

Travel between Terminals 4 and 5 and Terminal 3 is by train and is free, but you will need either a contactless credit/debit card, phone with Apple or Google Pay or a free ticket from a station attendant to operate the ticket barrier. From Terminal 2 you can walk (10-15 mins lower ground walkway). If in doubt, ask a member of staff.

Coaches

All coaches leaving Heathrow depart from Terminal 3.

NOTE: During Covid Terminal 3 was closed and coaches moved to 2. Terminal 3 is open again and all departures are back there.

Students must rendezvous in Terminal 3 Arrivals. Please see the map. There is seating available, several shops including mobile phone top-up and food, and two cafés for those who have some time to wait. The coach park is immediately outside the rear door to the terminal.

Coaches wait off-site and only come to the coach park once all students have arrived. It takes the coach 15-20 minutes to travel from the off-site park to the terminal.

On main school travel days there will always be an Airport Guardian in Terminal 3 wearing a red jacket and available to guide and assist students.

Arriving at Heathrow by coach.

Coaches drop off at all terminals according to demand.

Terminal 2: Depending on the size of the coach it will either drop off up the ramp on the top floor (regular Departures drop-off area), or if the coach is too large, it will use the coach stops on the ground floor Arrivals forecourt, Lane 3, Bus Stop 17. This is at the driver’s discretion and is beyond the control of GTMatrix.

Terminal 3: Departures forecourt, Lane 2: (https://w3w.co/office.pens.trial 51.470529, -0.45701200)

Terminal 4: Arrivals forecourt, Lane 3, Bus Stop 21

Terminal5:  Arrivals forecourt, Lane 2, Bus Stop 31

Travelling from central London

Travel to and from central London is either via the Heathrow Express direct to Paddington (fares are £25 or less if booked in advance https://www.heathrowexpress.com/tickets-deals/prices-fares) or via London Underground (£3.10 off-peak to zone 1).

Trains/tube are accessed from the pedestrian subway between terminals 3 and 2.

The Heathrow Central Bus Station is also accessed from here. Do not confuse the Central Bus Station with the Terminal 3 coach park.

Travelling by car

There are drop-off only areas in front of all terminals (£5 fee per terminal), however it is not permitted to park and pick up from here.

When picking up a student arriving by coach you should park in the short stay car park at the terminal and walk to the drop-off area.