Resources for Malvern parents and guardians

To book travel please log in to i-gtm using the link below. You can use the same username and password as you use to access the parent portal, or if your email address is registered with Google or Microsoft, you can authenticate with them. Finally, you can apply for a password for I-GTM if this is more convenient. Enter your email address into the box and follow the instructions.

Help is available at help.i-gtm.com.

For support, visit the help page and open a ticket using the link in the bottom right of every page.

GTMatrix runs an integrated travel record keeping and transport operation service for Malvern College. This means that:

  • All travel is notified using the booking form at Malvern College booking form;
  • Chaperoned coaches operate to Heathrow airport and to Paddington Station in London;
  • A team of uniformed Airport Guardians is present at Birmingham and Heathrow airports on all main school travel days (beginning and end of term and half term) to assist students in any way required at the airport;
  • All taxis are booked with an regular, vetted local supplier. Journey costs are notified in advance and added to the school bill.

Scheduled coach travel

GTMatrix runs coach routes for Malvern College:  Heathrow Airport and London Paddington. The Paddington coach stops at Oxford M40 Services, Woodstock Drive off Swakeley’s Road, terminating at Bishop’s Bridge Road, Paddington.

The coach timetable and other information can be found on the school website Parent Hub here: https://www.malverncollege.org.uk/parent-hub/. The booking form will let you know if a school coach is available and encourage you to book onto it.

Key school contacts for transport-related queries are

Coach stopping information (links are to What3Words unique references, GPS coordinates are in brackets):

Important note about Coaches

We use our best endeavours to run coaches according to the timetable, however due to flight delays, Covid testing and immigration delays we reserve the right to vary the departure time on the day to accommodate the most number of students. Our chaperone teams ensure that your child will never be left unattended and they are on-hand to render all assistance possible.

Contacting the Malvern team

You can call the main GTMatrix office number at any time on +44 20 3355 2858 and a member of the team will help you to find the information that you need.

Non-scheduled transport

We have a national network of trusted taxi & minibus suppliers and we are able to book non-scheduled transport for students and parents, all of which can be added to the school bill.

When booking a taxi you will receive a booking confirmation and price estimate from the supplier with the I-GTM service fee included. If you no longer require the taxi, YOU MUST CANCEL IT by logging in to your account.

NOTE: When travelling from school to the airport you should leave the following length of time before scheduled flight departure:

Airport Hours before flight departure
Heathrow 5.5
Gatwick 6
Birmingham 4
Bristol 4.5
Manchester 4.5

Please check your journey using Google Maps and add time for traffic and other hold-ups. Ensure pupils arrive at the airport no less that 2 hours before flight departure.

Important notes about taxi bookings:

The cost of the taxi is added to your school account so no cash is payable on the day.

Additional variable fees are:

  • £45 per hour Unaccompanied Minor and other special services.

Prices quoted are inclusive of our premium, but do not include

  • Extra waiting time,
  • Parking charges,
  • Additional pick-up and drop-offs
  • Congestion Charge / ULEZ (Ultra Low Emissions Zone)
  • Airport Guardians chaperones on non-main travel days
  • Special services
  • Vehicle upgrade
  • Car valeting if needed
  • Lost property retrieval or delivery

Fees may apply when amending a booking at the discretion of the supplier.

Cancellations made less than 72 hours before travel may be charged a £20 administration fee. For cancellations with less than 24 hours notice or no-shows, the full fare will be charged in accordance with the supplier’s Terms and Conditions.