GTMatrix is delighted to have been looking after the Malvern College airport and Paddington routes for a full school year.
We have been providing both coaches and mini-busses to and from Paddington Station in London and Birmingham Airport and to London Heathrow Airport. Each vehicle has a chaperone on board to look after the welfare of the travelling students and to ensure that they rendezvous with anyone meeting them.
Malvern College, founded in 1865, is one of the UK’s leading independent co-educational schools for pupils aged 13-18, set in a beautiful 250-acre campus and offering first-class facilities to its pupils. It is 45 miles from Birmingham Airport, 120 miles from Heathrow and 135 miles from Paddington Station in central London and attracts a large number of overseas pupils, not least because it offers the International Baccalaureate as an alternative to A Levels.
The school was aware that a re-think was required in relation to school transport, in particular because international student enrolment has increased dramatically over the last ten years. The school’s Senior Management Team felt that an upgraded solution would both improve student safeguarding as well as prove valuable to international parents, thereby increasing admissions from non-UK families.
GTMatrix was contacted by the Estates Bursar and Deputy Head Logistics and asked to consider the results of the survey and suggest how the service could be improved. We concluded that the first stage should be to provide a chaperoned coach service to assist students throughout their journey.
A local team of four coach chaperones, including team lead, was hired and trained, with a risk assessment and training taking place at Malvern College. Operating protocols were then developed and agreed in conjunction with the school. The team is supported by an account manager.
Paddington regular chaperone, Juliet (not pictured), reports that parents and guardians now know her by name and greet her warmly every time they see her. She has been told regularly how much her presence on the coach is appreciated and valued, especially by parents of younger children.
GTMatrix communicates with the Malvern College houses directly to collate lists of those travelling. The cost of travel is wrapped up into a fixed price and is added to the school bill.